SHIPPING:

Orders will be shipped via UPS or USPS. Average processing time 2-3 days, while a very few items are 3-5 days.

As a general rule for the shipping carrier, orders under 2 pounds will ship USPS Priority Mail and orders weighing over 2 pounds will ship UPS.  The ultimate shipping carrier is determined at the time the package is packed and is sitting on the scale.  Factors include the size, weight, and destination.

On all orders with Expedited shipping, 2nd day air, next day air, etc..., We will make every attempt to process, pull, pack, and ship your order as soon as possible but, orders are still processed in the order they arrive. Your shipping choice is for the actual shipping method used. Items ordered with "2nd day air" delivery will not necessarily be delivered in 2 days from the time the order was placed but should arrive within 2 day's of when the order was SHIPPED

BACK ORDERS AND DISCONTINUED ITEMS: 

From time to time (and much to our dismay), shortages and out of stocks will occur. Items may be back ordered for three reasons:

1. If there is more demand for the item than we originally anticipated, and our suppliers have to re-supply us with the additional inventory. 
2. If the manufacturer has failed to ship to us in a timely manner due to a shortage of parts, materials, etc. 
3. Transportation strikes, natural disasters, etc. 
----  When we experience an out of stock situation, your entire order will be shipped at one time if the out of stock item arrives within 5 working days of the date of your order.
----  If we don't anticipate being able to restock quickly enough to meet the 5-working day limit, your order will be shipped minus the out of stock item.
----  At that time, out-of-stock items priced over $15.00 will be treated as a backorder unless the customer requests that we not ship back orders.
----  Out-of-stock items priced under $15.00 will be deleted from the order, and you will be asked to re-order at another time.
----  If we don't anticipate re-stock of an item in a reasonable amount of time, your order will be shipped minus the out of stock item, and you will be asked to re-order at another time.
----  Discontinued items will, of course, not be shipped. You will receive a notice in the first package indicating the dispensation of any items not shipped.

Questions:

If you have any questions about your order, please contact our customer service department at customerservice@PetLikeaMan.com.  

Thank you for shopping with us. We hope that we be happy with our service and hope that you will visit us again and let your fellow dog lovers know about us.

Your comments and suggestions are always welcome. Please email us at  customerservice@PetLikeaMan.com.  

Thank you,

From all of us at Pet Like A Man