We strive for customer satisfaction and hope that you will be happy with with your purchase. However, if a situation occurs when you are not, your are welcome to return your item to us. Please review our return policy below.

RETURNS:

All costs and merchandise are non-refundable unless product is damaged or lost.

Pet Like a Man wants you to be completely satisfied with any product you purchase from us. However, our customer service representatives can not be held responsible for incorrectly ordered items.

If you are not completely satisfied, simply request a return authorization within 30 days of invoice. Pet Like a Man is not responsible for defective items. In the rare event a customer receives a defective item they are to contact the manufacturer for warranty information. Manufacturer contact information should be included with the item ordered.

Returns need to be requested within 30 days of invoice date.  Initial and return shipping charges, are not refundable. Return Policy Exceptions listed below:
 
All returns must have a Return Authorization Number.
No returns will be accepted without receiving prior return authorization. 
NO COSTUMES OR APPAREL can be returned - unless Packaging is UNOPENED. No Exceptions.
Merchandise must be in a new re-sellable condition, in the original unopened packaging and must include manuals, blank warranty cards and all accessories provided by the manufacturer. All returns will be inspected by our returns specialists.
Partial returns and/or damages will NOT receive a full credit
Items damaged through "wear and tear" or due to return shipping damage will receive PARTIAL or NO CREDIT at the discretion of Pet Like a Man.
If the item returned is NOT free of pet hair, debris and/or odor, your refund will be less than the original charge to you or no refund at all.
All returns are processed online using the following procedure:

To Receive your Return Authorization Number, email:  customerservice@PetLikeaMan.com and provide the following information.
Name
Email Address
Order Number
Invoice Number
Invoice Date
Item Number of product(s) being returned
Reason for return
If any of this information is missing from your email, NO Return Authorization will be issued. NO EXCEPTIONS.

If these instructions are followed properly, you should receive your Return Authorization Number via email within 3-4 business days.

Please allow 14-30 days for your return to be inspected and for accounting to issue your credit.

Please Note - the initial cost of shipping to Pet Like a Man will be deducted.
A 20% restocking fee will be charged and customers will be responsible for returned shipping for all non-defective returns. 

Pet Like a Man is always concerned about your satisfaction. However, we regret that dog apparel and costumes, cannot be returned to us to protect the health of our customers dogs.  Unless there is a defect in workmanship in which case we will replace with an identical product

You must return all merchandise unused within 30 days of receipt. All items must be in original packaging including instruction book, warranty cards, etc. A 20% or $5.00 re-stocking fee (whichever is greater) will be applied. All Shipping is non-refundable (unless due to damage).
For your assurance that returned merchandise is received safely, we suggest you send returns via U.S. postal service, UPS, or Fed Ex with insured delivery. All return shipping charges are paid by the customer.  Please e-mail us at customerservice@PetLikeaMan.com to let us know of your intent to return an item(s) in order to insure that your return can be processed correctly. We will issue a Return Authorization number by return e-mail.

SHOULD A MISTAKE OCCUR:
We make every attempt to avoid errors in the processing of your order, but sometimes mistakes happen. When one does occur, please allow us to correct it.
 
Order Cancellations:
We strive to process your order as quickly as possible in order to get it to you in a very timely manner. If you decide you must cancel your order, please do so by calling number - 718-233-3987 - within 4 business hours of order placement, with the exception of expedited orders.

IMPORTANT: When you call to cancel your order, please be sure to get a Cancellation number from the customer service representative for confirmation of your cancellation. All cancelled orders must be assigned a cancellation number.

No emailed cancellations can be accepted. 

Orders cancelled after the 4 hour limit, but before shipment, will be charged a 10% cancellation fee. Once the order has shipped, it becomes our customer's responsibility and a Return Authorization Number must be obtained once your order has arrived if you wish to return it.

Refused Orders:
Should you decide that you wish to refuse receipt of an item when delivered by UPS, USPS, FedEx or common carrier and legitimately ordered from us, credit will be issued for the item, minus shipping charges and minus a 20% restocking fee. The credit will be issued once the item has been returned to us and after inspection by our return specialists.