FREQUENTLY ASKED QUESTIONS:
1. What is my pet’s size?
Measure your dog from the base of the neck to the fanny (tail beginning). Sizes vary according to manufacturer, so please refer to the Size Chart provided on the item page.
2. What forms of payment do you accept?
Visa, Master Card, Discover, Paypal. For orders by mail: cashier’s check or money order.
3. What are your shipping charges?
Shipping goes through USPS or UPS and is charged by weight to the nearest pound. It is automatically calculated in your pricing depending on your address information. When possible, we use USPS if it is a cheaper shipping price.
4. What is your standard method of shipping?
Please see the Shipping Information page. We use USPS as a rule but also heavier weight items go by UPS.
5. How long will it take to get my order?
Most orders are shipped within 48 hours of receiving and/or processing the order. Of course, Holidays could be the exception, though we try very hard to maintain shipping within that period, it could be 3-4 days before shipping Backorders are a possibility on certain items, and we will contact you as soon as we learn that information.
We try very hard to keep up with inventory and revisions in the website, but once in a while an item may be overlooked, or during a rush season or holiday it takes a little longer to get all the data in.
6. What if I want my item(s) in a hurry?
Overnight / next day air is available. Just email a request with your order and we will contact you with shipping pricing and information. Leave your phone number so we can call if you wish, and definitely your email address
7. What If I don’t want to place an order through the Internet?
We do accept ordering through the mail and forms sent via email.
If you want to place your order via mail or email, please fill out the mail order form provided.
If you have a problem, contact us at customerservice@PetLikeaMan.com.
Add the necessary shipping charges to your total purchase and applicable tax for your state and county.
When paying by money order or cashier’s check, please note that it will take time to process the checks thus creating a bit of time to send out your order because shipment will not take place until your payment has cleared the bank.
8. What is your Return/ Exchange policy?
We accept returns Only for damaged items provided they are in unused condition, returned in the original packaging with the tags attached. Please see our Returns page for more detailed information
9. Where do I send my item for Return/ Exchange?
Contact us via email at customerservice@PetLikeaMan.com within 5 working days so you may obtain an Return Authorization Number and the proper information for returning your item.
10. What if I have other questions?
Please contact us at: customerservice@PetLikeaMan.com
